If something says "service", then it's a service. But do you actually have the capacity for it? Or are your phone response, order service and help desk operations somehow run alongside things – while your customers perhaps run away because they are waiting in long queues?
The customer wants a personal contact person, as quickly as possible, and at any time of the day or night. In the field of IT, in particular, failures can stop entire departments from being able to work, and can have far-reaching and costly consequences. Be there for your customers. Without restriction, in a personal manner, and with quick ideas for solutions.
From advisory service to complaint management to fault reporting – our technically qualified agents with extensive IT knowledge are able to provide competent support during the initial contact.
Our IT agents are familiar with first-level support: on the basis of well-founded project and product training, we relieve your team of the tasks of fault acceptance, telephone user support, troubleshooting, and ticket documentation.
Would you like a little less to deal with? With our switchboard service, you can also be reached outside of your business hours. Smaller concerns are dealt with directly, and appointments are coordinated for technicians. In any case, you can be reached around the clock.
Why choose CDS
Whether the switchboard, the administrative office or taking orders – we also offer all of our services in English, French and other languages.
Many years of experience combined with a passion for our work guarantee you customer service that your callers will remember with fondness for a long time.
If we say we'll do something, we do it. And we do so with the greatest of care and in compliance with all codes, company standards and legal requirements.
Even though we work through things independently and competently so that nothing burdens you: you keep a real-time overview through statistics and reports.
