Whether the switchboard, the administrative office or taking orders – we also offer all of our services in English, French and other languages.
The most important pillar of the industry: service
The trend is clear: despite, or even because of, the increasing digitisation in the industrial sector, personal 1:1 communication is becoming increasingly important.
It is now considered to be a serious competitive advantage. This is because, while new products are becoming more and more interchangeable in the market, people often search in vain for outstanding customer service. Customer service is therefore becoming the focus of companies. As both a capital investment and a mission statement at the same time.
You do your job – we'll do ours
Product development, coming up with sales concepts, price negotiations – the exchange with specialist dealers and sales partners is the be-all and end-all when it comes to making a successful deal.
Let your skilled sales teams do their job. We'll take care of incoming customer calls and won't keep any callers waiting.
Here's what you gain!
More manpower for your core business
Outsourcing is now a part of day-to-day business even for small and medium-sized companies. If you want to bring a new product to market under time pressure, you need to harness all your resources. Don't let your project fail because of processes that are not part of your core business. We'll create the space for you to ensure this.
Continuous availability
A well thought-out range of services is your advantage over the competition. As a specialist in inbound telephony, we save you the effort of building a team, as well as the hassle of employee fluctuation, annual leave and sick days and staff shortages. You determine how often and for how long per week, month or year.
Why choose CDS
Multiple languages
Professionalism
Many years of experience combined with a passion for our work guarantee you customer service that your callers will remember with fondness for a long time.
Reliability
If we say we'll do something, we do it. And we do so with the greatest of care and in compliance with all codes, company standards and legal requirements.
Transparency
Even though we work through things independently and competently so that nothing burdens you: you keep a real-time overview through statistics and reports.